Privacy policy.

Introduction

HER Pelvic Health ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our physiotherapy services or visit our website.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of information:

Personal Information

• Name, address, email address, and telephone number
• Date of birth
• Emergency contact details
• GP and other healthcare provider details

Health Information (Special Category Data)

• Medical history relevant to your treatment
• Current symptoms and conditions
• Assessment findings and treatment records
• Progress notes and outcomes
• Information about pregnancies, births, or gynaecological history where relevant

Technical Information

• IP address and browser type when you visit our website
• Pages visited and time spent on our website
• Cookies (see our Cookie Policy section below)

How We Use Your Information

We use your information for the following purposes:

• Providing healthcare: To assess, diagnose, treat, and manage your pelvic health condition
• Appointment management: To schedule, confirm, and remind you of appointments
• Communication: To respond to your enquiries and provide you with relevant information about your care
• Legal obligations: To comply with our legal and regulatory requirements as healthcare professionals
• Improving our services: To analyse how our website is used and improve our services

Legal Basis for Processing

We process your personal and health information under the following legal bases:

• Consent: Where you have given explicit consent for us to process your health information for treatment purposes
• Contract: Where processing is necessary to provide you with the services you have requested
• Legal obligation: Where we are required by law to process your information
• Vital interests: In emergency situations where processing is necessary to protect your life
• Healthcare purposes: For the provision of health treatment by a registered health professional

How We Protect Your Information

We take the security of your information seriously and implement appropriate measures including:

• Secure, encrypted storage of electronic records
• Password protection and access controls
• Secure disposal of paper records through confidential shredding
• Regular security reviews and updates
• Staff training on data protection and confidentiality

Information Sharing

We treat all your information as strictly confidential. We will only share your information with third parties in the following circumstances:

• With your consent: For example, to communicate with your GP or other healthcare providers involved in your care
• Legal requirements: Where we are legally obliged to disclose information
• Safeguarding: Where there are serious concerns about your safety or the safety of others
• Professional regulators: To comply with requirements from the Health and Care Professions Council (HCPC)

We will never sell or rent your personal information to third parties.

Data Retention

We retain your health records in accordance with NHS guidelines and professional body recommendations:

• Adult patient records: 8 years after the last treatment or until the patient reaches 25 years of age (whichever is longer)
• Maternity records: 25 years after the birth of the last child
• Records involving children: Until the patient's 25th birthday (or 26th if treatment ended when they were 17)

After this period, records are securely destroyed.

Your Rights

Under data protection law, you have the following rights:

• Access: The right to request a copy of your personal information
• Rectification: The right to have inaccurate information corrected
• Erasure: The right to request deletion of your information (subject to legal and regulatory requirements)
• Restriction: The right to request that we limit how we use your information
• Portability: The right to receive your information in a portable format
• Objection: The right to object to certain types of processing
• Withdraw consent: The right to withdraw your consent at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: To understand how visitors use our website (e.g., Google Analytics)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Services

We use trusted third-party services to help us operate our business, including:

• Cliniko: Our practice management and booking system
• Google: For website analytics and maps

These services have their own privacy policies and we encourage you to review them. We only work with providers who meet appropriate data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: info@herpelvichealth.co.uk
• Address: HER Pelvic Health, 14 Woodford Road, Bramhall, Stockport

Complaints

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113